return and refund policy

Returns and Exchange Policy

b.box understands that internet shopping is different from being able to pick-up and hold items the way you do in a ‘bricks and mortar’ store. That is why we, if you are in any way unhappy with your purchase, will happily return/exchange the item/s, provided:

  1. All items are returned within 30 days of receipt.  No exchange, credit or refund can be given after 30 days for change of mind or if you have made a wrong decision.

  2. The product(s) must be as new, i.e.: unused, undamaged, unsoiled and in their original packaging and/or tags attached.

  3. Email Us with the following details at hand: Your Name, Invoice Number, Product Name and Request for Replacement, Exchange, Credit or Refund. We will send you a Return Authority Number.

  4. All returns must be sent to:

    b.box for kids Europe B.V
    Koninginneweg 152-H
    1075 EE Amsterdam
    Please note: Postage/shipping and handling of products is not refundable unless product is deemed faulty.

Under no circumstances will a refund or credit be given if the products received are used, soiled, damaged or without original packaging and/or tags attached. These items may be returned to the customer with the customer responsible for any return shipping costs.

It is suggested that you send your return package by receipted post or express post, as b.box cannot be held responsible for any product lost/damaged in transit.  If you have requested a refund, a credit will be issued via the same payment method used within 7 days of receipt of returned goods. If exchanging the item, you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay the difference.  We charge a minimum shipping charge within the EU when replacing goods (unless faulty, please read below).

b.box sells its goods indirectly:

  • (through distributors) to retailers;
  • via Amazon and Bol.com;

and accordingly, we are unable to process returns for purchases made from any of our stockists.

Should you wish to return any b.box good purchased from a stockist, please contact your place of purchase for a refund or exchange, according to the retailer's or any other marketplace channels’ return policy.

We advise that you always keep your receipt and check retailer's conditions for return.